Getting the Most Out of Your Business Phone

by | Nov 9, 2017

What does your business do? Are you a restaurant? Brick and mortar retailer? Manufacturer? Supplier? Skilled trade or professional services provider?

It doesn’t matter whether you make widgets, sell widgets, inspect widgets, modify someone else’s widgets, or serve the county’s best widget fricassee. Every business needs a telephone, and most need more than one—sometimes a lot more.

But unlike the old days when everybody had to share the same public phone networks and copper wire, you have a lot more choices today. Is the plain old public switched telephone network service good enough, or should you transmit digital voice over the Internet (VoIP)? Do you need your own private branch exchange (PBX) system at your physical location? Which one is best for your business?

That depends on quite a bit. Obviously, if you’re a big agency with a few dozen employees that all need their own lines for both internal communication and talking with customers and clients, your minimum requirements will be a lot higher than a sole proprietor or a mom-and-pop retailer with one main phone handling all customer service requests. Some questions to ask just to get you started:

  • How many lines do you need?
  • What are your other network demands (Internet, data, etc.)? What technology does your current network run on?
  • What kinds of features do you need? An automated interactive attendant that can provide callers with important information or route them to specific extensions? Call waiting? Call transferring? Conference calling? Caller ID?
  • How do you see your business needs growing or changing? Do you plan to add more people? New office locations? New and more sophisticated customers and clients? Will your phone system be able to scale with you, or will you just have to replace everything and start from scratch in a few years?
  • What is your budget?

The right telephone and voice infrastructure is a major investment for your company and has a massive effect on productivity, workflow, and your ability to serve your customers in a timely, courteous, and positive manner. Not that you need to be reminded, but this is one call you definitely don’t want to screw up.

We can help with that. Our team has years of experience working with service and equipment providers—both on the data network side (fiber optic, MPLS, etc.) and the voice services side (SIP Trunks, Integrated T1, Centrex, etc.). In other words: we know this stuff inside and out, including the pros, cons, and pricing for all the leading technologies and companies. Then, once we’ve taken the time to get to know your company inside and out, too, we can put 2 and 2 together and get you exactly the phone system you need at an unbeatable price.

For more info, check out the rest of our website, give us a call at (616) 965-2030, reach out online, or connect with us on social media.

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